Contact TrackOnSight.
Questions, bugs, feature requests, data issues, or notification problems - send a clear note and we will respond directly.
Response Window
Most messages receive a reply within 24–48 hours on working days. Technical investigations may take longer.
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trackonsight@gmail.comBefore You Write
Many questions are answered instantly on our FAQ pages. Check these first for the fastest response:
About TrackOnSightPush Notification GuideMusic Bot HelpAI Chatbot HelpNotification Not Working?
The most common fix is to re-subscribe from your Watchlist page. If that doesn't resolve it, use the form and select Notification Issue as your topic.
Quick Answers Before You Write
These are the most frequent support questions we receive. Check if your issue is covered here first.
01My push notifications stopped working. What do I do?
Open your Watchlist page on TrackOnSight. If your push subscription has expired, you will see a prompt to re-subscribe. Click it and allow browser notifications again - this re-registers your device with our server automatically. If the issue persists, try removing the notification permission in your browser settings, refreshing, and subscribing again from scratch.
02A user's data looks wrong or outdated. Can you fix it?
Data refreshes every 3–10 seconds continuously. If something looks stale, try a hard refresh (Ctrl + Shift + R). If data appears fundamentally incorrect - wrong session times, incorrect online status - please report it via the contact form above and include the user's Free4Talk username so we can investigate.
03Can I request a feature that is not yet on the platform?
Absolutely. Select "Feature Request" in the contact form and describe what you need in as much detail as possible. We review every suggestion and many features on the roadmap were inspired directly by user feedback.
04Is there an API I can use to access TrackOnSight data?
A public REST API is on the roadmap. For now, all data is accessible through the dashboard. If you have a specific integration need or are building something that would benefit from API access, reach out and tell us about your use case.
05I found a security or privacy issue. How do I report it?
Please email us directly at trackonsight@gmail.com with the subject line "Security Report". Do not post security vulnerabilities publicly. We take all security reports seriously and will respond as quickly as possible.